Refund Policy

RETURN & REPLACEMENT POLICY

As our products are carefully handcrafted, slight variations in colour, shape, size, placement, or finish may occur. These are a natural part of the handmade process and are not considered defects.

We do not offer returns or refunds on our products.

A replacement will be provided only in the following cases:

• The product received is wrong.

• The product is damaged/defective at the time of delivery.

Important Conditions

1. Parcel Opening Video is Mandatory
   Please record a continuous, unedited parcel opening video from the moment the package is opened until the product is completely unpacked. Claims without a valid parcel opening video will not be accepted.

2. 72-Hour Reporting Period
   For a wrong or damaged product, you must contact us and raise a replacement request within 72 hours of receiving the parcel.

3. No Refunds
   We do not provide cash, bank, UPI, or any other monetary refunds. Approved claims will be resolved through replacement only.

4. Product Condition
   The product must be returned in its original condition, along with the original packaging, tags, and accessories, wherever applicable.

5. Handcrafted Products
   Since our products are handmade, minor differences in appearance, measurements, colour, embellishments, or finishing may occur from one piece to another. Such variations are unique characteristics of handcrafted products and will not qualify for replacement.

6. Verification
   All replacement requests are subject to verification by our team. Once approved, the replacement process will be initiated.

Please note: Returns/replacements will not be accepted for change of mind, personal preference, incorrect selection, minor handcrafted variations, or any reason other than receiving a wrong or damaged product.